How do you choose members of an Incident Management Team?
Is it based solely on job roles, or do you also look at personality traits?
Effective Incident Management is about having the right people in the right place at the right time with the right resources.
Basically you have to know your people (it takes time).
The wrong person at the wrong place and time can do extensive damage. So you need to know, regardless of their job role – who can cope under pressure. A crisis or incident isn’t a normal situation, and someone doing well in their day-to-day role could “pop like a popcorn” under abnormal circumstances.
When can you use an Incident Command System?
The principles, procedures and methodology of an Incident Command System can be used for managing any organizational incident. It is important to formally identify the roles and responsibilities of every employee during an emergency. Regular training, drills and motivational activities are also essential.
It should be clearly conveyed to top management that the organization’s hierarchy does not necessarily need to be maintained during an emergency. The Incident Commander should be the most experienced and capable person in the organization during an emergency. This is not necessarily the Chief Executive Officer.
In this video Paul Kudray discusses Incident Management and the importance of Command, Control, Communication and Coordination.
If you want to start preparing your plans – take a look at BCP Builder’s Business Continuity Plan Template.